Forum Discussion

Randy B's avatar
Randy B
Explorer | Level 3
4 years ago

unable to open images on PC from folders within Camera upload

I'm unable to open images from a dropbox folder on my pc.  No issue on my iphone.   The messages says "Sorry, Photos can't open this file because the format is unsupported or file is corrupted" ...
desktop
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Randy B, and welcome aboard the forum. 

 

Have you checked any other folders on your Dropbox desktop app, just to make sure “Camera uploads” is the only one with this issue? 

 

Also, can you please clarify what’s the current syncing status of your desktop app, as well as its app version? 

 

Keep me updated!

Randy B's avatar
Randy B
Explorer | Level 3
4 years ago

Yes it's only an issues with folders in the "Camera upload" folder.

The version was downloaded in July of '21.  Unable to find the version.  Whenever I open the program it looks like windows explorer.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    If you look at the bottom part of your computer, where your clock settings are showing, do you see a small Dropbox icon perhaps? 

     

    If you do and you hover over it, you should be able to see the app version and syncing status of the Dropbox app.

    • Randy B's avatar
      Randy B
      Explorer | Level 3
      4 years ago

      When I mouse over it

      "Dropbox 163.4.5456"

      "Up to Date"

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for clarifying that, Randy. 

         

        What’s the current OS version of the device that you’re using? 

         

        In case you haven’t tried this already, can you please restart your computer and let me know if you see any difference?

         

        Finally, if you try to copy one of these files outside of your local Dropbox folder to another location on your device, are you able to open them/see their thumbnail?

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