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requiredname's avatar
requiredname
New member | Level 2
2 months ago

Unable to uninstall the desktop app on Windows 11

Application Affected Dropbox Windows 11 Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (235.4.5905, assuming the installed apps screen is correct...
desktop
Uninstall
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey requiredname, thanks for bringing this to our attention.

This can definitely be very frustrating, so let's see what we can find out.

I understand the initial issue is that you can't open the Dropbox app; can you let me know more about that? Are you getting any error messages?

Also, regarding uninstalling the app, you mentioned that you even tried our advanced reinstall steps, but were not able to delete the client folder within %PROGRAMFILES(x86)%, as it was in use.

Since that's the case, what do you see when you go to your "Task manager"? If you go to "Processes" do you see any Dropbox items there to delete?

Let me know what you find and we'll go from there!

  • requiredname's avatar
    requiredname
    New member | Level 2
    2 months ago

    No, an error message would be helpful! lol. It just fails to launch entirely.  I click and nothing happens.

    Nothing in processes, I closed those first. Double checked when I saw that message and there was nothing running.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Thanks for the update, requiredname.

      To investigate this a bit further, I just sent you an email, so we'll continue there.

      Cheers!

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