Forum Discussion

Limitedheadroom's avatar
Limitedheadroom
Explorer | Level 3
2 years ago

Unable to update to Dropbox for File Provider

I am unable to a configure dropbox to work with MacOS File Provider.  I am running MacOS 13.6.3 and have the latest version of dropbox.  On the Sync tab of the preferences Under Dropbox for File Prov...
desktop
Mac
Setting up the apps
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome aboard our Community, Limitedheadroom! 

 

Did you quit/relaunch the Dropbox app, and it still says you’re ineligible for the update?

 

What’s the app version you’re seeing at the moment? 

 

Can you also send me a screenshot of the message you see on your Sync tab?

 

Keep me in the loop.

  • Limitedheadroom's avatar
    Limitedheadroom
    Explorer | Level 3
    2 years ago

    Hi,  thanks for helping.

     

    See attached screen grab of the sync tab.  I have quit & restarted the dropbox app, and also restarted the computer more than once since removing all the Logic Pro files from my dropbox.  

     

    I see dropbox v190.4.6383

     

    I also sure I must have fewer than the 300,000 files that will prevent it from syncing to File Provider, but just to be sure, I also tried removing most folders from syncing to this computer, restarted and it still wouldn't do it.  

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the additional info! Did you check the syncing status of your Dropbox app, and it’s currently up to date?

      • Limitedheadroom's avatar
        Limitedheadroom
        Explorer | Level 3
        2 years ago

        Fully synced, saying all files are up to date, and showing no sync errors.

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