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florismk's avatar
florismk
Helpful | Level 6
3 months ago

Update 232.4.5988 causes unnecessary full re-sync.

Application Affected Dropbox for Windows Device Microsoft Surface Pro 0 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 232.4.5988 Question or I...
desktop
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey florismk​​, sorry to hear you're having issues with this.

As a first step, could you let us know the app's current syncing status app as shown in your taskbar at the moment?

Is the process stuck? Usually indexing takes much less than actual syncing, so you should be good soon.

To expedite the process, have you made sure that the bandwidth is adjusted correctly when using the app?

In addition to this, have you tried right-clicking the entire folder in order to mark it as available offline?

Let me know and we'll go from there.

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