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pristinetravel97's avatar
pristinetravel97
Explorer | Level 4
2 years ago

Update asks me to disable Dropbox Backup & wants to download files locally.

I'm literally so confused because Dropbox all of a sudden wants me to update Dropbox Backup and prompted me to disable backup in order to update and then proceed to try to download OVER 1TB of data o...
Computer Backup
desktop
Dropbox Backup
pristinetravel97's avatar
pristinetravel97
Explorer | Level 4
2 years ago

Hi!

 

Yes, I have a MacOS device and it is currently running Sonoma 14.4. I have attached the message that popped up for me. When I clicked Disable Backup the first time, it then started to download all of my files back onto my computer that I had made online-only, so I had to try and intervene and re-enable backup and re-upload my files to online only, and restore the backups that it had deleted by disabling it. 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey pristinetravel97, thanks for that! 

 

In your initial message, you mentioned that the app asked you to update your Backup. Is it possible that you were asked to update to the new macOS for File Provider instead?

 

When you choose to disable your Backup, does it then give you the option to choose between: "Keep content in folders on this Mac"or "Leave content in Dropbox"?

 

You also mentioned that it started downloading your online-only files locally. Are you talking about files within your Backup, or outside too? Did you see their file icons change when this happened? 

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