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jmshon's avatar
jmshon
Explorer | Level 4
4 years ago

Upgrade your browser to use Dropbox

I tried to log in to the promotion 20GB Dropbox by Dell but I received this message once I clicked right button on the dropbox icon on my Windows 10, which is as follows: Upgrade your browser to us...
desktop
Error Messages
Setting up the apps
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

yangshaohua, have you also checked this on a web browser on your computer and you see the same thing? 

 

 superjames888, can you let me know the current browser you're using, as well as its version?

 

Let me know when you're both ready.

superjames888's avatar
superjames888
Explorer | Level 3
2 years ago

I think you got confused, it is a app, and it asks to get a new browser, but when we do that, it does not use the browser. I am using the dropbox 20gb promotion, and it will not work

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Would you mind sending us a screenshot of the error, superjames888?

    • superJames's avatar
      superJames
      New member | Level 2
      2 years ago

      Sorry, this is my 2nd account, I would like to get the offer on @superjames888 This is the error

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey superJames, sorry to jump in here, but would it be OK if we reached out via email to have a  further look internally?

         

        If so, please respond from the Community profile that's associated with the account and promotion at hand and we'll take it from there. 

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