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Forum Discussion

Lanie00's avatar
Lanie00
Explorer | Level 3
3 years ago

Vault disappeared on iPhone app after last update

I’m running iOS 17.1 and DropBox app version 352.2.2. Since the last DropBox app update Vault is no longer accessible. I’ve been able to access it on the desktop site only. I’ve cleared the cache and...
Dropbox Vault
Mobile
Lanie00's avatar
Lanie00
Explorer | Level 3
3 years ago
I’ve tried that as well but no dice. The menus under “Accounts” is different. There used to be a “Features” header and “Vault” underneath but Features isn’t even listed on the update.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Would you mind sending us a screenshot of that, Lanie00?

  • Lanie00's avatar
    Lanie00
    Explorer | Level 3
    3 years ago

    Even when I click on "What is included in my plan?" there's no mention of Vault.

     

  • Lanie00's avatar
    Lanie00
    Explorer | Level 3
    3 years ago
    Hi Hannah,
    I added screenshots below. Any update on this issue?
  • Lanie00's avatar
    Lanie00
    Explorer | Level 3
    3 years ago

    Any update on this issue?

    • iar's avatar
      iar
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Lanie00, I'm an engineer on the iOS app.

       

      We've changed the messaging and options in those views you shared, so those screenshots seem correct. That said, the Vault feature and folder should still be available via the Files tab on mobile.

       

      Could you please confirm whether the folder is accessible at the top level of your Dropbox folder within the Files tab?

       

       

      • Lanie00's avatar
        Lanie00
        Explorer | Level 3
        3 years ago
        Thanks for the info, Ian! It appears typing in the word “vault” and searching there turns up nothing but after scrolling through all of the folders down to the letter “V” I do see the Vault there. Is there an easier way to access this without scrolling through all of the folders?

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