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Lanie00's avatar
Lanie00
Explorer | Level 3
3 years ago

Vault disappeared on iPhone app after last update

I’m running iOS 17.1 and DropBox app version 352.2.2. Since the last DropBox app update Vault is no longer accessible. I’ve been able to access it on the desktop site only. I’ve cleared the cache and signed out but Vault does not show up. Is this a known issue with this version or is it a feature going away on the app?

Dropbox Vault
Mobile

17 Replies

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  • Lanie00's avatar
    Lanie00
    Explorer | Level 3
    3 years ago
    Hi Hannah,
    I added screenshots below. Any update on this issue?
  • Lanie00's avatar
    Lanie00
    Explorer | Level 3
    3 years ago

    Even when I click on "What is included in my plan?" there's no mention of Vault.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Would you mind sending us a screenshot of that, Lanie00?

  • Lanie00's avatar
    Lanie00
    Explorer | Level 3
    3 years ago
    I’ve tried that as well but no dice. The menus under “Accounts” is different. There used to be a “Features” header and “Vault” underneath but Features isn’t even listed on the update.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hmm, in this case, would you mind removing/uninstalling the app and then reinstalling it?

  • Lanie00's avatar
    Lanie00
    Explorer | Level 3
    3 years ago
    Hi Hannah, it doesn’t appear that version is available on the App Store at the present.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for bringing this to our attention, Lanie00.

     

    Since there's a new version out right now (352.2.4), would you mind updating to that one, to see if that helps?

     

    Keep me posted.

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