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indkal's avatar
indkal
Helpful | Level 5
4 years ago
Solved

Vault in Windows File Explorer

I created Vault folder on dropbox.com. But it has been more than a week but I don't see Vault folder in Windows 10 File Explorer. Is there some setting necessary for the Vault folder to be visible on...
desktop
Dropbox Vault
Setting up the apps
  • indkal's avatar
    indkal
    4 years ago

    It seems to be working! There is an executable file Vault.dbx-vault that is appearing in the File Explorer which asks for the pin and then the Vault folder appears.

cfrivera1's avatar
cfrivera1
Helpful | Level 5
4 years ago

You gave me some hope Megan.  Unfortunately turning off early release and reinstalling dropbox didn't make the Vault forlder visible within Windows 10 File Explorer (haven't reinstalled on the Mac yet).  I restarted Windows post reinstall.  I am now on Windows version 148.4.4519 and up to date.

....Yep, I just rechecked before login off, and no Vault folder visible in File Explorer  😞  

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hm, can you send me a screenshot of what you see in your Dropbox folder, please cfrivera1? 

 

That'll help me have a visual too. Just make sure none of your personal info is shown. 

  • cfrivera1's avatar
    cfrivera1
    Helpful | Level 5
    4 years ago

    Sure!  Here you go.  Am I missing something?!?

     

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