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Forum Discussion
indkal
4 years agoHelpful | Level 5
Vault in Windows File Explorer
I created Vault folder on dropbox.com. But it has been more than a week but I don't see Vault folder in Windows 10 File Explorer. Is there some setting necessary for the Vault folder to be visible on...
- 4 years ago
It seems to be working! There is an executable file Vault.dbx-vault that is appearing in the File Explorer which asks for the pin and then the Vault folder appears.
indkal
4 years agoHelpful | Level 5
My app version is 148.4.4519 and the sync status is Up to date. I now notice the Vault folder in File Explorer. I opened and transferred a file and then locked it. But now the Vault folder has disappeared from the File Explorer. Is Vault folder in beta?
Megan
Dropbox Community Moderator
4 years agoHey guys, thanks for the amazing troubleshooting!
Have you also tried an advanced re-install on your end? If not, can you give it a go and update me on this?
- indkal4 years agoHelpful | Level 5
It seems to be working! There is an executable file Vault.dbx-vault that is appearing in the File Explorer which asks for the pin and then the Vault folder appears.
- Rich4 years ago
Super User II
indkal wrote:
It seems to be working! There is an executable file Vault.dbx-vault that is appearing in the File Explorer which asks for the pin and then the Vault folder appears.
Megan Confirmed working here as well. Never noticed this Vault file before. I've always looked for a folder. Double-clicking the file results in a PIN prompt to unlock the vault, which then downloads the Vault folder. Locking the vault results in the folder disappearing and the file being recreated.
Perhaps it was always like this because I didn't reinstall or change anything in the app (though it could have auto-updated I suppose).
- cfrivera14 years agoHelpful | Level 5
Very interesting...I did notice that file previously, and I believe I mentioned it somewhere in this thread, but being as careful (almost paranoid) as I am about double-clicking on any mysterious/unknown files, it never dawned on me to try that! Thanks to indkal 's post I felt more comfy trying it, and I am very merrily confirming that the Vault folder is now visible and working fine in File Explorer (Windows 10). Thank you indkal 🙂
- Megan4 years ago
Dropbox Community Moderator
Thank you all for the updates, and for trying!
I'm happy to see everything is working as they should.
Have a lovely weekend ahead, enjoy!

- ashmtl3 years agoExplorer | Level 4
The file Vault.dbx-vault in my dropbox folder is empty, 0 kb
Checked in with Notepad: nothing in there.I am using the latest version of Windows 10 and dropbox family plan.
- Megan3 years ago
Dropbox Community Moderator
Hi ashmtl, happy Monday, thanks for posting here!
That file is required by the Dropbox Vault feature and it's a system file. Can you let me know what you wish to achieve on your end here?
Do you wish to remove it? Have you check inside your Dropbox Vault for any files, in case you're searching for them?
Keep me posted!
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