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indkal's avatar
indkal
Helpful | Level 5
4 years ago
Solved

Vault in Windows File Explorer

I created Vault folder on dropbox.com. But it has been more than a week but I don't see Vault folder in Windows 10 File Explorer. Is there some setting necessary for the Vault folder to be visible on...
desktop
Dropbox Vault
Setting up the apps
  • indkal's avatar
    indkal
    4 years ago

    It seems to be working! There is an executable file Vault.dbx-vault that is appearing in the File Explorer which asks for the pin and then the Vault folder appears.

indkal's avatar
indkal
Helpful | Level 5
4 years ago

It seems to be working! There is an executable file Vault.dbx-vault that is appearing in the File Explorer which asks for the pin and then the Vault folder appears.

ashmtl's avatar
ashmtl
Explorer | Level 4
3 years ago

The file Vault.dbx-vault in my dropbox folder is empty, 0 kb
Checked in with Notepad: nothing in there.

I am using the latest version of Windows 10 and dropbox family plan.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ashmtl, happy Monday, thanks for posting here! 

     

    That file is required by the Dropbox Vault feature and it's a system file. Can you let me know what you wish to achieve on your end here?

     

    Do you wish to remove it? Have you check inside your Dropbox Vault for any files, in case you're searching for them?

     

    Keep me posted!

    • ashmtl's avatar
      ashmtl
      Explorer | Level 4
      3 years ago

      Hi Megan,

      My goal is to have access to the Vault folder from my file explorer to be able to setup regular backups of private files. I saw the Vault.dbx-vault file in my file explorer window, but clicking on it did nothing and when I opened it in the text editor there was nothing in it. So, I deleted it. When I discovered what it was for, I restored it, but nohing was changed. Should it be empty?

      I can manually add or delete files in the Vault folder in online Dropbox window, but can't see it on my desktop file explorer.

      The same goes for my Laptop.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi ashmtl, it is a system file, so its content wouldn't be relevant.

         

        As for Vault locally on the devices: can you check the app's syncing status, and version you're using there?

         

        If I were you, I'd also check my selective sync settings, just to check if the content is there or not. 

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