Forum Discussion

JFHSQT's avatar
JFHSQT
Explorer | Level 3
3 years ago

Vault No Longer Accessible from Local Desktop

Hi folks, I've had this problem for the past year now but haven't spent much time trying to track down an answer until today, and I am at a dead end.   When I set up my Dropbox account a few year...
desktop
Dropbox Vault
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi JFHSQT and Jason Brown! I hope you’re both doing amazing. 

 

Can you let me know what’s the exact OS version of your computers? 

 

Also, JFHSQT, is there any chance that your Dropbox folder is located in this path ~/Library/CloudStorage? If yes, then this explains what you see (for more info, please check this Help Center article).

 

I’ll be here, if you need something else though.

  • JFHSQT's avatar
    JFHSQT
    Explorer | Level 3
    3 years ago

    Nancy

     

    Thanks - so it sounds like I can simply no longer access my Vault files from the desktop. Since there is no "Upload" button on the online version of the "Vault" I assume then that this feature is no longer functional the way it was intended, as I can no longer add my files to the Vault for secure safekeeping? I realize this is a change apparently forced by Apple's API but this makes the Vault basically unusable as it was originally intended, and I assume that means anything we'd normally store in "The Vault" for extra security now only can be synced on a normal Dropbox folder and therefore does not have any enhanced security that was originally the feature of the vault, is this correct?

     


    So if I need another more secure offsite solution and I can only access Vault files from Dropbox Cloud, I assume I will have to download each file in the Vault to my hard drive manually to change the location of these files?

     

    If so, man, that's kind of a big deal, isn't it?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey JFHSQT!

       

      I've passed your feedback on this to our team, so that they can also see your comments here. 

       

      As per Vault on the Dropbox website, that should be working like before, so you should still be able to add files to your Vault, after inserting your Vault PIN. 

       

      Can you please clarify if you've checked this via multiple browsers, and you keep seeing the same thing each time?

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