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Forum Discussion

Darryl M.4's avatar
Darryl M.4
Helpful | Level 5
3 years ago
Solved

Vault on Desktop is going away (macOS)

Boohoo! Just received this message when starting the macOS upgrade wizard.   I'd just started using this about 6 months ago. Sigh.
desktop
Dropbox Vault
Mac
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Darryl M.4, thanks for reaching out to us today.

     

    We really appreciate your feedback about this and I will make sure that your comments are passed along to our team.

     

    Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app.

     

    However, you can still access your Vault on our website and the Dropbox mobile app.

     

    Let me know if you have any questions.

bst7's avatar
bst7
Helpful | Level 5
3 years ago

Yes, I only have one account. I'm not sure what happened as the Vault I had is no longer visible on the web or mobile platforms. But I'm not going to worry about it as I found a backup of it, so I'm just using that.

 

It is really not good form to remove features in this half-done way. It should either be there completely or taken away completely. What use would it be for me anyway if it is there on some places, but not on others. Not a good decision in my view to do what you've done, its confusing and puts a burden on users they shouldn't have with a "cross platform" product.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Darryl M.4, your vault should still be accessible on dropbox.com, without needing to go through the desktop app.

 

What if you try from a different browser or a private browsing window; do you see the same thing?

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