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Forum Discussion

Darryl M.4's avatar
Darryl M.4
Helpful | Level 5
3 years ago
Solved

Vault on Desktop is going away (macOS)

Boohoo! Just received this message when starting the macOS upgrade wizard.   I'd just started using this about 6 months ago. Sigh.
desktop
Dropbox Vault
Mac
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Darryl M.4, thanks for reaching out to us today.

     

    We really appreciate your feedback about this and I will make sure that your comments are passed along to our team.

     

    Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app.

     

    However, you can still access your Vault on our website and the Dropbox mobile app.

     

    Let me know if you have any questions.

BlackBikeMedia's avatar
BlackBikeMedia
Helpful | Level 5
2 years ago

Jay,

My guess is that the overall concern is that the update is one of the worst decisions Dropbox could have ever made!! Honestly, what benefit does it bring to work via a browser, where you can even edit a text file,  other than that you now have millions of (very frustrated) people on your website? I am very pleased that I never made the update and I am just closing all your annoying popups to start using Vault. I just can't understand the silliness of this decision. Is there no concern from head-office that this will cause mass sub-cancellations? 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the feedback. As this is a change required by the new File Provider update, there isn't much else we can suggest. 

 

We do appreciate your comments and take everything into consideration when looking to improve the service.

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