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Vault termination
It seems like Dropbox is about to do it again.
After removing the strong integration with Google Docs, causing many customers to all of a sudden have to work with links instead of documents, Dropbox is now planning for the termination of Vault (end of March '25).
Did you like the function that allowed you to keep some files extra safe in a fully encrypted and PIN-locked container on your dropbox ? Yes ? Well tough for you!
Remarkably, Dropbox now claims it will automatically move the files you have stored in your vault to a normal folder on your regular dropbox. Oh really? I guess that means Dropbox has full access to my vault then, and can just move files around as they see fit ? That is quite alarming for a functionality that is supposed to be fully encrypted.
Really Dropbox, this is NOT how you obtain customer satisfaction or loyalty. I've been using your service for about 20 years now, but I'm actively checking out alternatives.
Hey guys!
Thanks for showing your interest in Dropbox Vault.
To concentrate our efforts on further improving our existing security features and building new capabilities around advanced data protection, we’ve made the decision to discontinue Dropbox Vault.
From March 4th Dropbox Vault will no longer be available. If you’re currently using your Vault, that folder will automatically turn into a standard Dropbox folder, that doesn’t require a PIN to access. The files in your folder will remain the same.
However, Dropbox is steadfast in its commitment to safeguarding your data.
Our applications and infrastructure are regularly tested for security vulnerabilities, and hardened to enhance security and protect against attacks.
I hope this clarifies!
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Removing Vault appears to be a really bad decision. If a hacker gets into your PC, and you're logged into Dropbox, then the hacker can use ransomware against all of your Dropbox files... except for the Vault. Without the PIN, the hacker can't touch your Vault files. Dropbox, why are you removing such a valuable security feature?
What a disappointment (again).
I too have been a customer for 20 years. Dropbox was awesome when they started. They have added bloat throughout the years and then discontinue the best features repeatedly.
Dropbox doesn't listen to it's community of users. It keeps trying to make "feature" decisions for them and their data.
If they are going to remove the only truly encrypted service they need to be more transparent about their practices. They could quite easily make ALL your folders fully encrypted. They just want to price tier that $$$ without our trust.
If you disagree? Tough luck.
I am also disappointed with Dropbox's decision to discontinue the Vault. Having been a paying customer since 2010, I like the added security and the use of Finder to access those folders and files. I have an alternate file sharing service as a backup to Dropbox which has its own Vault-like capability. Looks like it might need to be my primary and the search for a Dropbox alternative will start.
- Megan
Dropbox Community Moderator
Hey guys!
Thanks for showing your interest in Dropbox Vault.
To concentrate our efforts on further improving our existing security features and building new capabilities around advanced data protection, we’ve made the decision to discontinue Dropbox Vault.
From March 4th Dropbox Vault will no longer be available. If you’re currently using your Vault, that folder will automatically turn into a standard Dropbox folder, that doesn’t require a PIN to access. The files in your folder will remain the same.
However, Dropbox is steadfast in its commitment to safeguarding your data.
Our applications and infrastructure are regularly tested for security vulnerabilities, and hardened to enhance security and protect against attacks.
I hope this clarifies!
I actually use Dropbox passwords :)
But I'm in the process of reconsidering my further subscription to Dropbox in general, because who knows what useful feature they will terminate next. Customer trust is a horse that comes a step at a time, but that leaves galloping.
Another crappy decision from these guys. Time to re evaluate options
This decision is highly questionable and lacks a clear rationale. I will be canceling my Dropbox subscription due to this poor decision.
With Dropbox's history of data leaks I will be migrating my sensitive files (maybe all remaining data) to OneDrive as Vault offered that extra layer of protection.
There are several Dropbox apps that should of been terminated long ago instead of a useful feature like Vault - Dropbox passwords anyone 😉.
As my username suggests, I am a B2B user and I use it!
There has been no explanation so far to my knowledge. My guess is that this is another move that brings Dropbox closer to what they have been focussing on for the last 5 years or so, which is B2B. It is likely that the Vault functionality is not very popular with with B2B customers, and that it is more a consumer function, so not a priority and considered a cost.
