Forum Discussion

Neha H.'s avatar
Neha H.
Explorer | Level 4
4 days ago
Solved

What are the differences between the legacy version of the Dropbox app and File Provider?

Operating System/Browser (if using the web) Mac OS 26.2 Question or Issue I use DB on my desktop and work with 3 other people, sharing and updating Word docs and videos from Zoom.  We've been...
desktop
Mac
sync
  • Rich's avatar
    Rich
    4 days ago
    Neha H. wrote:

    When I click on the link I get the message, "message cannot be found".

    Your messages were being caught by the spam system. I've released the messages and merged them all into a single thread.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 days ago

Thanks for the info. This means that the Dropbox desktop application is using the legacy version, as the Dropbox folder is in the old location. 

If it was using File Provider, then the Dropbox folder would be in the CloudStorage folder in Locations on the Mac.

I wouldn't recommend renaming the Dropbox folder as it can cause problems with syncing.

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Neha H.'s avatar
Neha H.
Explorer | Level 4
2 days ago

And what is the advantage of doing this?

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