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Forum Discussion
What does "rename your existing folder" actually do when reinstalling?
Application Affected (Dropbox) Device (Powerspec PC) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue I've seen ...
The first line on the advanced reinstallation instructions says: Save and quit all programs accessing files in the Dropbox folder. Grr.
So it's basically asking me to do the same thing as when I try to rename it via Windows Explorer. Which, I've seen on other forums, has been the problem program in other cases.
I've rebooted, quit Dropbox and ended the process, paused my backup program, paused OneDrive, signed out of Adobe and ended all Creative Cloud processes, and now I don't know what else to sign out of.
I can get a cmd prompt going in the right folder but it still says Access is denied when I try to rename the folder from Dropbox to Dropbox(underscore)OLD after I close Windows Explorer. Can I stop the Windows Explorer process without screwing things up to see if that's what's holding on to the folder?
Rich
Super User II
Super User III've rebooted, quit Dropbox and ended the process, paused my backup program, paused OneDrive, signed out of Adobe and ended all Creative Cloud processes ...
Use something like OpenedFilesView to identify all open files and what process has them open.
