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Forum Discussion
What is the best way to upgrade to Mac Sonoma and Dropbox File Provider?
So been avoiding making any changes for over a year now since things have been working relatively well with the Old Dropbox on two Macs running OS Ventura 13.5, even with the issues around online-onl...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi johnhalldesign - thanks for the updates!
I just wanted to mention that your Dropbox folder is inside the Library folder when using the Dropbox for MacOS on File Provider which is typically hidden by default.
Could you try these steps and let us know if they help?
1. Check to make sure their Library folder is visible. You can do this by going to Finder > Go (on the menu bar) > Go Home.
2. When that opens, click View (on the menu bar) > Show View Options > Check "Show Library Folder"
3.. Restart Backblaze and see if it can see the ~/Library folder at which point backup should be possible. This should also work with Time Machine now that the folder is un-hidden.
Thanks, I figured out I was looking in the wrong place in my Backblaze backups. Seems OK now.
- Walter
Glad to hear you're back up and running, John.
Let us know if anything else comes up!
So first computer (a Macbook) seems to be working correctly, and I have upgraded both Dropbox and the OS to the current version.
Attempting the second computer now (an M1 iMac), and running into some similar and different issues as I did on the first.
Upgraded to File Provider yesterday, and it went through the indexing and sync stage, and just like the MacBook, it gets stuck on Syncing, but shows no files left to sync. Have restarted a couple times, but can't get that to go away like it finally did on the MacBook. See attached.
In addition, some files (not all and not all the time) that I update on the MacBook don't update on the iMac. The file shows the clock icon, but won't update.
Any suggestions?
- Megan
Hey johnhalldesign, the first thing that'd help me get an idea of what is happening syncing-wise is the app's version, and syncing status.
You should be able to locate them by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. Does that give you any idea of what might be happening?
Keep in mind that after the migration to the new Dropbox for macOS on File Provider, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete.
When did you make the update on your end?
Let me know more, and we'll take it from there!
