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chvandenbemden's avatar
chvandenbemden
Helpful | Level 6
8 months ago
Solved

Why am I not eligible for Dropbox on File Provider?

I havea macbook on which I had the dropbox app installed with a different account that was running perfectly well with File Provider. 3 months ago I tried out some other solutions for syncing files a...
desktop
Mac
Setting up the apps
  • chvandenbemden's avatar
    chvandenbemden
    8 months ago

    Hi Jay,

    Suddenly I became eligible. I updated the app and everything works fine now.

    Thank you.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey chvandenbemden, thanks for reaching out to us.

Can you let me know which macOS version you're using?

Is your Dropbox folder located in your internal or an external drive?

Keep me posted.

chvandenbemden's avatar
chvandenbemden
Helpful | Level 6
8 months ago

Hi Hannah,

I am using MacOS 15.4. My dropbox folder is located on the internal drive of my macbook.

Thank you for the follow up.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for the info, chvandenbemden.

    Can you let me know how many files you currently have in your local Dropbox folder?

    Also, are you using the stable version of the Dropbox app or the beta one? You can see that by hovering over the Dropbox icon in your menu bar with your mouse.

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