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chvandenbemden's avatar
chvandenbemden
Helpful | Level 6
8 months ago
Solved

Why am I not eligible for Dropbox on File Provider?

I havea macbook on which I had the dropbox app installed with a different account that was running perfectly well with File Provider. 3 months ago I tried out some other solutions for syncing files a...
desktop
Mac
Setting up the apps
  • chvandenbemden's avatar
    chvandenbemden
    8 months ago

    Hi Jay,

    Suddenly I became eligible. I updated the app and everything works fine now.

    Thank you.

chvandenbemden's avatar
chvandenbemden
Helpful | Level 6
8 months ago

Hi Hannah,

I have camera uploads (about 6800 picture) showing up as online only and a couple of nested folders with about 15pdf files in them, also online only.

I am using the stable version, 221.4.5365. Right under it, it says 'up to date'.

Thank you.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi chvandenbemden, thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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