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Windows 7 Event Viewer Error "Failed to connect to the driver: (-2147024894)"
Onthe last few startups of my Windows 7 desktop, the EventViewer has shown the following error and subsequent information logs as the error is corrected by Windows: Record Number: X 95916 Log T...
Hi everyone!
Sorry for the delay here -- I usually hang out on the client builds forum and missed this.
This error is expected and harmless. We are optimistically checking for features currently in development and logging an error when we don't find them enabled. We shouldn't be logging it as an error, however, perhaps as an Informational-level event and I'll make sure we clean this up in a future release.
If you're suspicious that this has been causing instability -- this hasn't really changed since last summer so it's probably not the droids you are looking for (combined with the fact that the error is indicative of things not happening, rather than things happening that are potentially destabilizing).
-Ben
Hi orion44,
That sounds like like a temporary glitch during startup when a background service takes longer than usual open because of other system activity - for example I find that sometimes, by chance, my Firewall runs an update during startup (its updates only happen at irregular intervals and not necessarily at startup) and this seems to limit the resources available for the regular startup items causing a possible timeout for something that cannot load within its normal time span.
Regular monitoring of the Event Viewer can make one neurotic as errors and warnings show up - ignoring the Event Viewer leaves us none the wiser as usually Windows sorts the problems. Without my neurosis I probably would be blissfully unaware of this Dropbox bug :sleeping:
Hi there, in our case we were recycling the 3 laptops, hard drive format, reinstallation of Windows, followed by installation of Dropbox. On one laptop we tried installing Dropbox before any other software to avoid potential conflicts, this did not help. This all took place last week (week commencing 7th Nov 2016).
The Event Log always shows 3 messages from DbxSvc service - "Service Started", "Failed to connect to the driver: (-2147024894) The system cannot find the file specified. " and "Pipe server thread started." DbxSvc.exe shows as running in Task Manager. Dropbox.exe does not show as running. I go to C:\Program Files (x86)\Dropbox\Client and double click on Dropbox.exe, it runs for a short time in Task Manager and then disappears. There are no messages in Event Log relating to Dropbox.exe.
I have manually run the file "C:\Program Files (x86)\Dropbox\Update\1.3.57.1\DropboxUpdateHelper.msi" as an Administrator - no change to anything.
I analysed the registry and found the same problems as mentioned above, I fixed the path to be 1.3.57.1 and restarted the DbxSvc service, re-ran Dropbox.exe, Dropbox still disappears after a couple of seconds.
I looked in C:\Users\XXX\AppData\Local\Dropbox\logs\1-crash-reports\Dropbox-win-14.4.19\ and I can see a dump file for every time I run Dropbox.exe. If somebody tells me where to send them, I can do that.
I have tried logging out the user, logging back in after making the above changes, same happens. I will go and try installing Dropbox on another Admin account now, although I´m already logged in with an admin account.
OK, bizarrely, I logged out and logged back in again with a local Administrator account (not a Microsoft Account) and installed Dropbox again from there, and this time it worked! I logged out and logged back into the original Administrator account with which I´d had problems, and Dropbox is working there too! No idea why, but there it is. Will try on the other 2 laptops now...
Hi Roberto,
Now you have Dropbox working (at least on one of your laptops), do you still get an error in the Event Viewer on startup followed by Windows recovering the situation and allowing the Dropbox service to run? If you get no error, it looks like you've solved the situation and perhaps pbuco and I will get over our Event Viewer neurosis :relieved: and others who have posted on this thread will get some relief too.
What a shame nobody from Dropbox has, as yet, come forward with any suggestions.
Hi roberto,
and thx for the information! I updated out of the Win 10 Dropbox App using a Microsoft Account...
Gonna try your proceding.
Keeping you in the loop
Unfortunately installing Dropbox in a new administrator user account did not eradicate the Event Viewer error on startup although, as previously, the Dropbox program works correctly afterwards. Perhaps roberto's problem with Dropbox was additional to the Event Viewer error - perhaps roberto could clarify if his fix has cleared the Event Viewer problem for him as well.
Same here too - didn't work.
Gonna have a visit at S. Freud's Museum next we... :wink:
Must be handy for you pbuco living in Vienna. Here in the UK we just bash our heads against the wall for a little light relief (can't get the treatment through the National health Service though). :grimacing: Oh well, let's see what develops.
Any ETA to Production for the fix?
Hi Orion,
Dropbox have been rather quiet about the problem and, as far as I know, have not recognised that it exists. Emails I get from Dropbox Support have been spasmodic and suggestions given have related to possible problems with my system rather than the Dropbox program itself. Clearly, when this forum thread suggests the problem is fairly widespread, there must be a program bug. It is disappointing that, as yet, no Dropbox technical staff have contributed to this thread and appear not to have read any of the posts despite the fact that you submitted a bug report. Did you get any feedback afterwards?
So there appears to be no estimated time of arrival for a fix because the problem has not been officially recognised.
- Hi, our Dropbox installation problem is not related to the Event Logs problem, the Event Logs continue showing "Failed to connect to the driver: (-2147024894) The system cannot find the file specified."
We have been able to get Dropbox working on all laptops now - we revised the driver installation and tweaked a couple of things, this seems more likely to have caused the installation issues.
Clearly, the Event Log Id 320 is totally unrelated and still exists. Hi Roberto,
That's good news regarding Dropbox running on your laptops - let's hope that Dropbox technical staff can sort this Event Viewer problem soon. At least we can all use the program despite the irritating error message.
- If DropBox hadn't stopped posting the changelog/version history, maybe we'd know where it went wrong.
https://www.dropbox.com/release_notes
It must be awfully difficult to copy/paste "Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes." each time! I have not heard from Theo or Benjamin of Dropbox technical support for sometime now - perhaps they are as puzzled by this as we are but it would be good to have a little feedback from time to time. I'm also very surprised and disappointed that no Dropbox personnel have contributed to this thread. There have been many views so perhaps some of those are from Dropbox staff who don't want to get directly involved at this stage.
The problem may well be quite widespread so it would be useful if viewers of the thread who are experiencing the Event Viewer error and have not posted, could post a "me too" comment or similar just to confirm the error is not just limited to a few individuals - and please, if any Dropbox staff are viewing, could they let us know if Dropbox are fully aware of the situation and working to find a solution even if none is yet available. There seems to be a lack of communiction between Dropbox and forum members which hopefully is unintentional but still a little worrying.
Me too!
I borrowed my friend's time machine, went to the future, and confirmed this issue does not get fixed.
Hi Orion,
Interesting trip. Whatever happened to Donald Trump? Did Hillary Clinton eventually become the first centenarian, white, female U.S. president? Did the UK eventually achieve Brexit and leave the European Economic Community? Were the next Olympics to be held in the capital of the Chinese quarter of Mars after the Chinese application was approved ahead of that from India (if so, where will the sailing events be held)? Was Windows 10 the only computer operating system still in existance and were updates still causing problems? Oh, and did Putin eventually receive the Nobel Peace prize?
- I don't understand why don't they just revert to the old version ... This problem started with the new version. I was actually able to install the old version which worked for few minutes and then died, my guess is it auto-updated to the new version and then crashed... and I couldn't find a way to block the auto updated
- I can't divulge information that may impact this timeline, per the Temporal Prime Directive. I can only say that this issue is never fixed.
Hi Zeeshan,
The Event Viewer error has shown in the last two 'stable' versions of Dropbox on my system - they are 13.4.21 (released 24/10/16) and 14.4.19 (release 08/11/16 and the current stable version at the time of writing). Certainly I had no problems before 24/10/16 but I'm not sure if I was still using a previous version when I first noticed the error as afterwards I carried out a manual version update. Of course, if the program had already carried out an automatic version update then my manual update would have made no difference as the versions would have been the same - I'm not sure if the automatic updates of Dropbox are just system file updates rather than full program updates to the latest stable version - I thought probably the former as I discovered I was still on version 13.4.21 several days after the release of version 14.4.19 so I undertook another manual update and 14.4.19 is the version now running on my system. So, for clarification, could somebody please enlighten me as to whether the automatic updates in Dropbox are just for system files or full program version updates (possibly a few days after official new program version release).
Orion: you are very secretive about your journey in time but perhaps when Apple release their new iTEM ( smart Time Exploration Module that can be worn on the wrist), we will all be able to share what you have discovered (as long as we can afford Apple prices).
Me too!
Everyone running a Windows PC is experiencing the error. In my latest trip to the future, I saw myself using Google Drive. Who'd thunk it?
- me too
With more 'me too' posts being added to this thread (thanks posters), the guys at Dropbox must surely be convinced the problem is a bug in their software. It is irritating but perhaps has not been given too much priority as it does not affect the running of the program - it would be nice though if we could get some acknowledgement of the issue on this thread by Dropbox.
Time travelling Orion doesn't give us much hope that we'll ever see the removal of that little red icon in the Event Viewer after every startup - but is he really considering Google Drive? Only the future can tell.
I have no problems on my Puppy Linux system which is syncing well and allowing me to keep relevant files up to date with my Windows 7 system.
- me too!
I am also seeing a DbxSvc error / Event ID 320: Failed to connect to the driver: (-2147024894) The system cannot find the file specified.
This happens with the newest Dropbox installed and also after I uninstall it.
