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Windows 7 Event Viewer Error "Failed to connect to the driver: (-2147024894)"
Onthe last few startups of my Windows 7 desktop, the EventViewer has shown the following error and subsequent information logs as the error is corrected by Windows:
Record Number: X 95916
Log Type: Application
Event Type: Error
Source: DbxSvc
Category: 3
Event ID: 320
Failed to connect to the driver: (-2147024894) The system cannot find the file specified.
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Record Number: 95931
Log Type: Application
Event Type: Information
Source: ESENT
Category: 3
Event ID: 300
Windows (2500) Windows: The database engine is initiating recovery steps.
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Record Number: 95932
Log Type: Application
Event Type: Information
Source: ESENT
Category: 3
Event ID: 301
Windows (2500) Windows: The database engine has begun replaying logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.log.
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Record Number: 95933
Log Type: Application
Event Type: Information
Source: ESENT
Category: 3
Event ID: 302
Windows (2500) Windows: The database engine has successfully completed recovery steps.
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Record Number: i 95915
Log Type: Application
Event Type: Information
Source: DbxSvc
Category: 2
Event ID: 258
Pipe server thread started.
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It seems as if the Dropbox service may be trying to start too soon as, after the initial error, Windows seems to be able to correct the problem and everything works correctly. This is a very recent happening and I cannot relate the change to any system changes. Is there anything I can do to stop the error - if I didn't regularly check the Event Viewer I would be none the wiser so perhaps I'm being too sensitive.
Thanks.
Hi everyone!
Sorry for the delay here -- I usually hang out on the client builds forum and missed this.
This error is expected and harmless. We are optimistically checking for features currently in development and logging an error when we don't find them enabled. We shouldn't be logging it as an error, however, perhaps as an Informational-level event and I'll make sure we clean this up in a future release.
If you're suspicious that this has been causing instability -- this hasn't really changed since last summer so it's probably not the droids you are looking for (combined with the fact that the error is indicative of things not happening, rather than things happening that are potentially destabilizing).
-Ben
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OK, bizarrely, I logged out and logged back in again with a local Administrator account (not a Microsoft Account) and installed Dropbox again from there, and this time it worked! I logged out and logged back into the original Administrator account with which I´d had problems, and Dropbox is working there too! No idea why, but there it is. Will try on the other 2 laptops now...
Hi Roberto,
Now you have Dropbox working (at least on one of your laptops), do you still get an error in the Event Viewer on startup followed by Windows recovering the situation and allowing the Dropbox service to run? If you get no error, it looks like you've solved the situation and perhaps pbuco and I will get over our Event Viewer neurosis :relieved: and others who have posted on this thread will get some relief too.
What a shame nobody from Dropbox has, as yet, come forward with any suggestions.
Hi roberto,
and thx for the information! I updated out of the Win 10 Dropbox App using a Microsoft Account...
Gonna try your proceding.
Keeping you in the loop
Unfortunately installing Dropbox in a new administrator user account did not eradicate the Event Viewer error on startup although, as previously, the Dropbox program works correctly afterwards. Perhaps roberto's problem with Dropbox was additional to the Event Viewer error - perhaps roberto could clarify if his fix has cleared the Event Viewer problem for him as well.
Same here too - didn't work.
Gonna have a visit at S. Freud's Museum next we... :wink:
Must be handy for you pbuco living in Vienna. Here in the UK we just bash our heads against the wall for a little light relief (can't get the treatment through the National health Service though). :grimacing: Oh well, let's see what develops.
Any ETA to Production for the fix?
Hi Orion,
Dropbox have been rather quiet about the problem and, as far as I know, have not recognised that it exists. Emails I get from Dropbox Support have been spasmodic and suggestions given have related to possible problems with my system rather than the Dropbox program itself. Clearly, when this forum thread suggests the problem is fairly widespread, there must be a program bug. It is disappointing that, as yet, no Dropbox technical staff have contributed to this thread and appear not to have read any of the posts despite the fact that you submitted a bug report. Did you get any feedback afterwards?
So there appears to be no estimated time of arrival for a fix because the problem has not been officially recognised.
- Hi, our Dropbox installation problem is not related to the Event Logs problem, the Event Logs continue showing "Failed to connect to the driver: (-2147024894) The system cannot find the file specified."
We have been able to get Dropbox working on all laptops now - we revised the driver installation and tweaked a couple of things, this seems more likely to have caused the installation issues.
Clearly, the Event Log Id 320 is totally unrelated and still exists. Hi Roberto,
That's good news regarding Dropbox running on your laptops - let's hope that Dropbox technical staff can sort this Event Viewer problem soon. At least we can all use the program despite the irritating error message.
