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sadiemaygj's avatar
sadiemaygj
Helpful | Level 5
9 years ago
Solved

"The download failed"

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and fails. I have checked the FAQs and checked the security settings but there is no firewall or anti-malware software running. I have tried follwing the link to the offline downloader at https://www.dropbox.com/downloading?type=full but then the download does not start. If I click "restart download" I get a 404 file not found error in the browser.

 

I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

 

desktop
Install

37 Replies

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  • teekoo's avatar
    teekoo
    New member | Level 2
    9 years ago
    sadiemaygj wrote:

    I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

     

    I don't think so. I'm having the same issue with just one personal account.

  • sadiemaygj's avatar
    sadiemaygj
    Helpful | Level 5
    9 years ago

    Any ideas? It would be great if the offline installer link worked

  • deano's avatar
    deano
    New member | Level 2
    9 years ago

    Same. Just needed to do a clean install of Sierra and the one app that won't download for me is dropbox.

  • caglan's avatar
    caglan
    New member | Level 2
    9 years ago

    I have the same problem with a brand new macbook air early 2015. I have also tried it with my old computer (Macbook Pro mid 2010) by doing a clean reinstall and the same problem occurs.

  • bas_kennis's avatar
    bas_kennis
    New member | Level 2
    9 years ago

    same issue. OS 10.12. New link doesnt work either. Download repeatedly fails.

  • bas_kennis's avatar
    bas_kennis
    New member | Level 2
    9 years ago

    solved it! I was logged in into dropbox on another computer. Just had to sign out and i could install without any problem..

     

     

  • morpheusmorph's avatar
    morpheusmorph
    New member | Level 2
    9 years ago
    signed out in the browser or the desktop app? I have 4 computers here all running dropbox, I really wouldn't want to sing them all out...

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