Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

sadiemaygj's avatar
sadiemaygj
Helpful | Level 5
9 years ago
Solved

"The download failed"

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and ...
desktop
Install
  • Ed's avatar
    Ed
    9 years ago

    Hi all

     

    Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)

  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this matter. This issue is now fixed.
teekoo's avatar
teekoo
New member | Level 2
9 years ago
sadiemaygj wrote:

I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

 

I don't think so. I'm having the same issue with just one personal account.

sadiemaygj's avatar
sadiemaygj
Helpful | Level 5
9 years ago

Any ideas? It would be great if the offline installer link worked

  • morpheusmorph's avatar
    morpheusmorph
    New member | Level 2
    9 years ago

    I'm having the same problem. Nothing works. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions