Windows 7 Event Viewer Error "Failed to connect to the driver: (-2147024894)"

From 7/10/17 untill noon on 7/13/17 I have an event logged by DbxSvc every second saying "Failed to connect to the driver: (-2147024894) retrying in 1000 miliseconds". These events are still occuring but the retry time has become 86400000 milliseconds (24 hours). In the event properties of these entries it says the "Event 320, DbxSvc". I am using Windows 7 64 bit. 

This odd event behavior is very similar to that of virus behavior. Looks like it might be an underflow error? Can someone explain what the software is attempting to do that is causing this event to be logged?

Hi,

This issue still drags on with only half-hearted part solutions offered by the developer.  Contrast this with one of their competitors, Box. 

To find a replacement service I checked reviews on-line and decided to give Box a try.  Their free service is more generous than that of Dropbox in that they provide 10 gb of storage.  All went well with Box for several days until on booting my system one morning, I had an error message to say that the sync program could not contact the website.  I could still access my files on-line but just could get any communication between my computer and the website. 

Using the Box community forum did not provide a solution so I was advised to set up a ticket with the Box support facility.  I was contacted by email after a little delay (obviously free service users are prioritised lower than the paying customers as one would expect).  It was suggested that I undertake various checks to rule out anything on my computer as the cause.  When these did not resolve the issue I was emailed again to submit logfiles and so on.  I was always contacted by the same member of the support staff who kept me updated on a regular basis.  The box internal team kept working on the problem until yesterday, when I booted the system, the sync was working perfectly once more.

The notable difference between Box and my experience with Dropbox is the interest that Box takes in their users, their willingness to communicate and their effort to find a solution.  I really feel that Dropbox takes its users for granted and has little interest in making its service run smoothly for users while it has some other agenda to explore.

I have also been trying pCloud which, like Box offers 10 gb of free storage.  pCloud is interesting in that its on computer folder is in the form of a virtual drive so does not use up more than minimal drive space.  So far pCloud is running very smoothly for me.  Whilst I am not posting here as an advertising campaign for these alternatative products,  Dropbox would do well to realise that users of their free service may well consider the alternatives as better options particularly as they offer considerably more free storage and they should recognize too that users of free services may well move on to paid for services if they like what they experience.

Right now, I cannot see any reason to stay with Dropbox and may therefore be closing my account shortly

Well, it's back again, getting the "Failed to connect to the driver: -2147024894, retrying in 1000 milliseconds" event every second for some time now, after getting rid of it for a few weeks by disabling service DbxSvc.  Then, for no apparent reason, it dropped to once per minute, but that's still too often for my liking, as that is 1440 unnecessary events per day.  I will try disabling DbxSvc again, and if I ever see it again, my next step will be to uninstall Dropbox.  Dropbox version is 30.4.22.

Here is the solution to this problem:

Step 1: Back up your data

Step 2: Migrate to another cloud storage provider

Step 3: There is no step 3!

since that error (thousends of them in eventviewer on 2 PCs ) i'm on Onedrive, fortunatly , or luckly... i dont know yet

Hi,

Version 31.4.24 has not really provided a fix but it has decreased the nuisance level to a tolerable position.  On my Windows 7 system,  Event Viewer actually shows two instances of 'Failed to connect to the driver: (-2147024894) The system cannot find the file specified. , retrying...' after each system startup.  The two instances are 30 seconds apart.  So the issue is still there but no lonbger irritating enough for me to disable dbxsvc.  Dropbox has a little more time now before I decide whether or not to get rid of it.

The problem does seem to at least be vastly improved, if not completely fixed, with version 31.4.24 on my Windows 10 system.  I've had less than 10 events reported with DbxSvc as the source in the past 24 hours, and those have been at random times, or system startup.  About half of those events have also been more normal things, like "Server started," or "Pipe server thread started."  I am satisfied with that, as long as the original problem stays away.

Hi,

I receive email notifications when a new post is added to this thread so I was surprised to receive the following today (Monday 14 August 2017) which does not appear to have been added to this thread so I have included it in italics below :

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There are several versions listed in the table, both beta builds and stable versions, that are later versions than the quoted 31.3.15.

I would presume that later versions would include any debugging and improvements from earlier versions.