Forum Discussion

apassy_rbn's avatar
apassy_rbn
Helpful | Level 6
2 years ago
Solved

windows desktop app will not connect

I'm trying to connect my team account to the windows desktop app.  I've tried different machines (personal, with team account linked, work computer with just my team account), different networks, etc...
account access
desktop
dropbox business
Setting up the apps
  • apassy_rbn's avatar
    apassy_rbn
    2 years ago

    I had already tried that, and it failed.  Scroll up.

    Got it working:
    1.  Admin competely deleted my account, 
    2.  Uninstall ALL DB on machine.
    3.  Recreate account.

    4. Reboot, reinstall DB
    5.  Worked first time.

     

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi apassy_rbn, thanks for bringing this to our attention.

 

What two-step verification method are you currently using? Is this a Dropbox Business team specific method of verification?

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!