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apassy_rbn's avatar
apassy_rbn
Helpful | Level 6
3 years ago
Solved

windows desktop app will not connect

I'm trying to connect my team account to the windows desktop app.  I've tried different machines (personal, with team account linked, work computer with just my team account), different networks, etc...
account access
desktop
dropbox business
Setting up the apps
  • apassy_rbn's avatar
    apassy_rbn
    3 years ago

    I had already tried that, and it failed.  Scroll up.

    Got it working:
    1.  Admin competely deleted my account, 
    2.  Uninstall ALL DB on machine.
    3.  Recreate account.

    4. Reboot, reinstall DB
    5.  Worked first time.

     

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It seems that you're having an issue when the two-step verification code is entered. Is it possible to disable this to see if the connection can be made onto the account?

apassy_rbn's avatar
apassy_rbn
Helpful | Level 6
3 years ago

It failed prior to me enabling TFA as well.  So, already tried that.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi apassy_rbn, have you tried accessing your Security page online, and removing the device from there?

     

    You can then re-connect it. If it fails to connect again, could you take a screenshot of the app and how it looks on your end, and attach it here? 

    • apassy_rbn's avatar
      apassy_rbn
      Helpful | Level 6
      3 years ago

      I did.  Then retried.  it reappeared, but no conneciton.

       

      • apassy_rbn's avatar
        apassy_rbn
        Helpful | Level 6
        3 years ago

         

         

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