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MCCA's avatar
MCCA
New member | Level 2
6 years ago
Solved

Can't open Microsoft Online files from Dropbox online

Everytime I try to open a doc from Dropbox Online into Microsoft Word Online it just opens to a blank page. I'm on a Dropbox Team. I have a Microsoft Office Online account through my university (...
desktop
  • MCCA's avatar
    MCCA
    6 years ago

    Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

MCCA's avatar
MCCA
New member | Level 2
6 years ago

Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

No worries, MCCA! In any case, I'm glad to hear that you were able to resolve your concern. :grin:

If anything else pops up in the future, just give me a shout. Hope you have a lovely day ahead! 

  • imusgbc's avatar
    imusgbc
    Explorer | Level 3
    6 years ago

    Hi @Lusil,  I am experiencing similar issue. I am using Google Chrome (non-incongito mode). I have turned off ad blockers for dropbox.com and enabled dropbox,com to set cookies. Can you help resolve this issue? Thanks!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hi imusgbc, thanks for nudging us on this thread.

       

      I'd be happy to help look into this, but before we move on, could you confirm if you've tried another browser or an incognito window? How about rebooting your computer? 

       

      Let me know what you find - thanks!

      • imusgbc's avatar
        imusgbc
        Explorer | Level 3
        6 years ago

        Yes, @Lusil, I have tried this in Firefox. Firefox allows me to open mircrosft online files via dropbox.com. However, I can't use Chrome with dropbox.com.

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