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Data loss: Boxcryptor classic files no longer readable
Integration Affected Boxcryptor classic 1.7.1 Device irrelevant Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dropbox decided to update to windows files recently. This Update without warning did a) block my PC for at least a day b) ended up corrupting my encrypted files which I no longer can read. Please advise how to restore my files. This is likely the same issue as here, Dropbox's latest update leads to no access to Boxcryptor files. Can't copy or open them. | The Dropbox Community but the solution described there is to rely on old undynched folders which I do not have. Also, the topic is closed and does not let me continue. Text files end up with error message "cannot open .." Pdf will lead to "No file Permission ..." Excel: etc..
Getting an error backing up Dropbox files using BackupExec on Windows
Hi, We rely on Dropbox for making important business files available to remote colleagues. However, we also use Veritas Backup Exec to take daily copies of our entire network including Dropbox files and, up to now, it has worked perfectly, including our Dropbox files on disk. Having recently installed Windows Server 2025 (for running our network and BackupExec 2025) and with Windows 11 on all workstations, we find that attaching to our physical (Business) Dropbox files on the master hard drive causes the BackupExec backup to fail with the message: "Dropbox was not found or could not be accessed"; Completed Status: Failed Final Error: 0xe0008488 - Access is denied Final error category: Security Errors. This is despite all Dropbox folders & files being visible during backup selection. All network permissions are correct and verified and work perfectly for folders alongside the Dropbox folder. Please can somebody tell me what is different about the Dropbox folders on disk and how to fix this? Many thanks. Stephen
How I made multiple Dropbox clients work side by side on macOS
I often need to use more than one Dropbox account - one for work, one for personal projects - but the macOS app only allows one personal and one business account at a time. That's fine for some workflows, but not when you want several fully independent sync folders. I built Parall, a macOS utility that lets any app run as an independent instance with its own data and settings. Using it, I found a native way to launch multiple Dropbox clients on the same Mac - each logged into a different account and syncing separate folders. You can learn more at parall.app or find it directly on the Mac App Store. Unlike tools such as CloudMounter or other cloud-mount utilities that use Dropbox's public API (which limits speed and doesn't perform real-time syncing), Parall runs full native Dropbox clients. This means each account works at full sync speed, exactly like the official app - just multiplied. Step-by-step (macOS only) 1. Open Parall, press Browse Applications, and select Dropbox.app. 2. In the next step, customize your shortcut - give it a name (for example, "Dropbox Work") and choose a data folder (this defines where that instance will sync its files). Press the Generate Shortcut button. 3. Press Save Shortcut, export it, and activate it once. After that, you can start multiple Dropbox instances side by side. Each has its own Dock icon, its own sync folder, and stays logged into its own account. You can also set a custom icon to tell them apart easily. First-time setup note You'll need to launch each instance one by one the first time to log into each account separately. Once both are signed in, you can run them simultaneously without redoing the setup. Notes and limitations Each instance must have its own data folder. If you run both the original Dropbox app and a Parall shortcut, start the main app first. To avoid that restriction entirely, create and use two shortcuts instead - they can run in any order. Also you can add both to startup items. Parall doesn't clone or modify Dropbox, all shortcuts reference the same installation. When Dropbox updates, all shortcuts automatically use the new version. This makes managing multiple Dropbox accounts practical without needing extra macOS users or virtual machines. Full-speed sync, independent accounts, and no extra cloud APIs involved. You can learn more at parall.app or find Parall on the Mac App Store. Any feedback from Dropbox users is welcome.
Issue with DaVinci Resolve upload location in Dropbox folder & feedback
Hi Dropbox Support Team, I’d like to report an issue I’m experiencing when using Dropbox in combination with DaVinci Resolve, as well as suggest a potential improvement. In my workflow, I edit videos in DaVinci Resolve and store my project folders inside Dropbox. I collaborate with clients and project partners directly inside these folders and use Dropbox comments for feedback, which ideally should appear inside DaVinci Resolve’s timeline. However, when I export a video from DaVinci Resolve and enable the option “Upload to Dropbox”, the application behaves unexpectedly: it creates two versions of the file. One version is correctly saved in the project folder I selected during export (which is also synced via Dropbox), but DaVinci Resolve additionally uploads another copy into the root folder of my Dropbox account. The issue is that only the copy in the root folder becomes linked to Resolve’s comment integration, meaning comments and feedback are associated with the wrong instance of the file. This leads to confusion and unnecessary duplicates in my storage. Suggested improvement: It would be extremely helpful if the “Upload to Dropbox” functionality would upload the file only to the folder selected during export, rather than defaulting to the root directory. This way, the file used for collaboration, feedback, and timeline comment syncing would be consistent and properly organized within the designated project folder. This change would significantly improve efficiency and clarity when collaborating with clients inside structured Dropbox project directories. Thank you very much in advance for your support and consideration. Integration Affected Davinci Resolve
I'm trying to restore my backup on a new device, but nothing happens.
Device Macbook Pro M2 Operating System/Browser (if using the web) macOS 26.0 Dropbox App Version (if using the app) v233.4.4938 Question or Issue I used dropbox backup to backup the Documents and Desktop folders of my Mac before it went in for repair and I now want to restore the backup to my machine (which has a totally fresh macOS install). I am able to start the restoration in the dropbox app, which creates a new backup but does not seem to actually download the backed up folders - even though I can see them in the backup file in my online account. I've tried changing the folder permissions etc but it doesn't seem to make a difference, the download doesn't happen.
Why can't I restore my Dropbox Backup?
Why can I not restore my backup on to my computer? I have to download individual folders and in some cases it will cry and complain and say it cannot download because a folder may have too many files. Is there no better way or am I stuck downloading folder by folder. I like the feature but if the restoration process is like this, then wow. Its tough. I hope someone has some insight on how to proceed.
