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Forum Discussion

MCCA's avatar
MCCA
New member | Level 2
6 years ago
Solved

Can't open Microsoft Online files from Dropbox online

Everytime I try to open a doc from Dropbox Online into Microsoft Word Online it just opens to a blank page. I'm on a Dropbox Team. I have a Microsoft Office Online account through my university (...
desktop
  • MCCA's avatar
    MCCA
    6 years ago

    Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

imusgbc's avatar
imusgbc
Explorer | Level 3
6 years ago

Hi @Lusil,  I am experiencing similar issue. I am using Google Chrome (non-incongito mode). I have turned off ad blockers for dropbox.com and enabled dropbox,com to set cookies. Can you help resolve this issue? Thanks!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi imusgbc, thanks for nudging us on this thread.

 

I'd be happy to help look into this, but before we move on, could you confirm if you've tried another browser or an incognito window? How about rebooting your computer? 

 

Let me know what you find - thanks!

  • imusgbc's avatar
    imusgbc
    Explorer | Level 3
    6 years ago

    Yes, @Lusil, I have tried this in Firefox. Firefox allows me to open mircrosft online files via dropbox.com. However, I can't use Chrome with dropbox.com.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for your swift reply, imusgbc. 

       

      What exactly happens when you try to open the files on the website? Do you get any error messages?

       

      If you do, could you send me a screenshot (without any personal info) so that I can have a better visual understanding of your concern?

       

      Looking forward to hearing back from you!

      • imusgbc's avatar
        imusgbc
        Explorer | Level 3
        6 years ago

        Hi @Lusil, 

         

        It buffers with the mircosoft word/excel logo in a continous loop despite being properly logged into my microsoft account. Below is a photo of the logo. Fyi, my cookies and pop up ad blocker is turned off too. Thanks!

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