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AST2's avatar
AST2
Helpful | Level 6
1 year ago
Solved

Connection with Epson Printer just randomly stopped

Hi All,   Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;     I have already carried out the fo...
Third Party Integrations
  • piercosta's avatar
    piercosta
    1 year ago

    It seems that Epson fixed the issue on their end:

     

    • Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
      Thank you for using our products regularly.
      We apologize for any inconvenience caused to our users.
      An issue occurred that made Dropbox unavailable during the following times.
      • From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
      The problem has now been resolved and you can use the service.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi AST2, thanks for messaging the Community.

 

As this appears to be related to a third party app, we wouldn't be able to provide much assistance on this matter. 

 

Have you tried disconnecting the app from this page and reconnecting?

 

Keep me posted!

AST2's avatar
AST2
Helpful | Level 6
1 year ago

Hey Jay,

 

This still seems to be an issue for lots of users. I really don't think it is the third party apps issue.

 

Any thoughts/fixes ?

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi Everybody,

     

    Thanks for bringing this to our attention. I've flagged this issue with our Engineering team to take a deeper look. We'll let you know when we have more information to share.

     

    Thanks,

    Ben

    • AST2's avatar
      AST2
      Helpful | Level 6
      1 year ago

      Hey Ben,

       

      Any update ? Most of us are now looking down the barrel of three plus days of re-work. Would really like it not to be four days. There is no doubt you guys tried to fob this off initially. See early posts from your team. And it looks as if it has cost you users. It would be great if you accepted responsibility and got a fix in ASAP so as not to cost us all more money. Any update would be greatly appreciated.

       

      • hillmaxwell's avatar
        hillmaxwell
        Helpful | Level 5
        1 year ago

        Yeah I'm looking at leaving to Box. This is crazy!

    • hillmaxwell's avatar
      hillmaxwell
      Helpful | Level 5
      1 year ago

      @Ben tell your engineers to respond to Epson engineers. They say they've reach out and Dropbox isn't responding...

    • AST2's avatar
      AST2
      Helpful | Level 6
      1 year ago

      Hi All,

       

      Thanks for an interesting ride, but I am out. Appalled at how Dropbox have handled this, no accountability, no transparency, an most of all no action. Have fully switched to Sharepoint and working a treat. Disconnecting everything from Drop box. Enjoy the rest of this chat, I fear it may go for many days before drop box actually does something.

      • hillmaxwell's avatar
        hillmaxwell
        Helpful | Level 5
        1 year ago

        I am shocked. Dropbox support just emailed me back today and said it was Epson's issue LOL. That is not true. Dropbox has ZERO accountability. We are switching to box. 

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