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AST2's avatar
AST2
Helpful | Level 6
1 year ago
Solved

Connection with Epson Printer just randomly stopped

Hi All,   Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;     I have already carried out the fo...
Third Party Integrations
  • piercosta's avatar
    piercosta
    1 year ago

    It seems that Epson fixed the issue on their end:

     

    • Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
      Thank you for using our products regularly.
      We apologize for any inconvenience caused to our users.
      An issue occurred that made Dropbox unavailable during the following times.
      • From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
      The problem has now been resolved and you can use the service.
Josh L.20's avatar
Josh L.20
Collaborator | Level 10
1 year ago

Adding myself to the list.

I removed/re-added Dropbox (on both sides - EPSON and Dropbox).

I connected OneDrive to EPSON - which works.

And added Google Drive to EPSON - which works.

If this can't be sorted, I'm dropping my corporate and personal Dropbox accounts. This is bs.

torero's avatar
torero
Helpful | Level 6
1 year ago

If I may, what is BS is the way Dropbox is responding to the matter.  In my case they keep saying not their problem.  No question, no research.  Dumping the problem on users.

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