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AST2's avatar
AST2
Helpful | Level 6
2 years ago
Solved

Connection with Epson Printer just randomly stopped

Hi All,   Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;     I have already carried out the fo...
Third Party Integrations
  • piercosta's avatar
    piercosta
    2 years ago

    It seems that Epson fixed the issue on their end:

     

    • Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
      Thank you for using our products regularly.
      We apologize for any inconvenience caused to our users.
      An issue occurred that made Dropbox unavailable during the following times.
      • From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
      The problem has now been resolved and you can use the service.
Josh L.20's avatar
Josh L.20
Collaborator | Level 10
2 years ago

 

Mark - the issue isn't with EPSON or Brother. It's with Dropbox, based on invalidated Oauth2 tokens (JWT, etc.).

MMarchincin's avatar
MMarchincin
Helpful | Level 6
2 years ago

I don't think the issue is with epson or brother but dropbox.  but again I am just frustrated user not assoiciated with dropbox.  I am just waiting for a fix as is everybody else.

  • Slegnor's avatar
    Slegnor
    Explorer | Level 4
    2 years ago

    Same issue here, the fact Epson's Scan to Cloud settings can see my Dropbox file structure proves it's not Epsons issue but Dropbox's

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