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AST2's avatar
AST2
Helpful | Level 6
1 year ago
Solved

Connection with Epson Printer just randomly stopped

Hi All,   Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;     I have already carried out the fo...
Third Party Integrations
  • piercosta's avatar
    piercosta
    1 year ago

    It seems that Epson fixed the issue on their end:

     

    • Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
      Thank you for using our products regularly.
      We apologize for any inconvenience caused to our users.
      An issue occurred that made Dropbox unavailable during the following times.
      • From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
      The problem has now been resolved and you can use the service.
BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
1 year ago

Hi Everybody,

 

Thanks for bringing this to our attention. I've flagged this issue with our Engineering team to take a deeper look. We'll let you know when we have more information to share.

 

Thanks,

Ben

AST2's avatar
AST2
Helpful | Level 6
1 year ago

Hi All,

 

Thanks for an interesting ride, but I am out. Appalled at how Dropbox have handled this, no accountability, no transparency, an most of all no action. Have fully switched to Sharepoint and working a treat. Disconnecting everything from Drop box. Enjoy the rest of this chat, I fear it may go for many days before drop box actually does something.

  • hillmaxwell's avatar
    hillmaxwell
    Helpful | Level 5
    1 year ago

    I am shocked. Dropbox support just emailed me back today and said it was Epson's issue LOL. That is not true. Dropbox has ZERO accountability. We are switching to box. 

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