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AST2's avatar
AST2
Helpful | Level 6
2 years ago
Solved

Connection with Epson Printer just randomly stopped

Hi All,   Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;     I have already carried out the fo...
Third Party Integrations
  • piercosta's avatar
    piercosta
    2 years ago

    It seems that Epson fixed the issue on their end:

     

    • Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
      Thank you for using our products regularly.
      We apologize for any inconvenience caused to our users.
      An issue occurred that made Dropbox unavailable during the following times.
      • From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
      The problem has now been resolved and you can use the service.
hillmaxwell's avatar
hillmaxwell
Helpful | Level 5
2 years ago

I sent this to Dropbox and they replied refusing to accept responsibility for the issues. 

AST2's avatar
AST2
Helpful | Level 6
2 years ago

Wouldn't stress. It is Drop box losing the customers not Epson. All three of my Epson's are now back on line feeding direct to Sharepoint. Just wish I had done it earlier as now have a back load of re-work thanks to Drop box. Will definitely be yelling and screaming far and wide about how Drop box has let everyone down including all the point above. Lack of accountability, transparency and action. I would just say let it ride. Eventually everyone will switch to one of the many other providers. 

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    Thanks for bearing with us while we investigate. As some of you have noted, Epson has restored functionality for their Scan to Dropbox function. Please let me know if anyone scanning with Epson products is still experiencing issues and I will pass that onto the appropriate team.

     

    We are still actively looking into the service outage on our end. I don't have any specifics to share at this time, but I will provide an update here when I know more.

     

    Thanks,

    Ben

    • probst3's avatar
      probst3
      Helpful | Level 5
      2 years ago

      Thanks for the Epson connectivity fix! Working fine now!

    • Wigonwheels's avatar
      Wigonwheels
      Explorer | Level 4
      2 years ago

      Thank you for whatever Epson did.  My scan to Dropbox now works perfectly again.

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