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AST2's avatar
AST2
Helpful | Level 6
1 year ago
Solved

Connection with Epson Printer just randomly stopped

Hi All,

 

Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;

 

 

I have already carried out the follow trouble shooting;

 

* Network and internet all working fine

* Have scanned direct to Drop box from my Phone. All fine. Proves nothing wrong with account.

* Have logged into Epson Connect Web page and "edited" cloud connections.

* Established a brand new "scan to cloud" destination on Epson Connect. That did not work.

 

So annoying that something is working fine and then it just drops out !!!!!

 

 

Third Party Integrations
  • piercosta's avatar
    piercosta
    1 year ago

    It seems that Epson fixed the issue on their end:

     

    • Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
      Thank you for using our products regularly.
      We apologize for any inconvenience caused to our users.
      An issue occurred that made Dropbox unavailable during the following times.
      • From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
      The problem has now been resolved and you can use the service.

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 year ago

    Epson seemed to resolve this quite quickly (Brother, however, is a different matter), however Dropbox bot is right. It is not a Dropbox fault, it is an Epson one. 

     

    Try updating the software on your devices, the issue is that its out of date and using old API keys. 

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