Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

outwardspiral's avatar
outwardspiral
Helpful | Level 6
6 years ago
Solved

Dropbox add-in has vanished in Outlook 365

I have Microsoft Office 365 and the Dropbox desktop app installed. I used to have the Dropbox for Outlook add-in available in Outlook 365 even though the Dropbox for Outlook appsource page specific...
Third Party Integrations
  • outwardspiral's avatar
    outwardspiral
    6 years ago

    I think I solved it.

    I removed my Outlook email accounts from the Outlook app and Windows account settings.

    I then added it back in Outlook, this time choosing Outlook.com as the account type (previousely I chose Exchange).

    Now the Dropbox add-in is loading every time without fail. And as a bonus, the OneNote add-in is loading as well (I completely forgot I had it installed).

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey there outwardspiral, 
 
Currently, as you mention as well, the Dropbox for Outlook add-in is compatible with:
  • Outlook on web
  • outlook.com
  • Outlook desktop application version 2013 (Windows 10 and up) and 2016 (Windows 10 and up and Mac)
Nonetheless, out of curiousity, could you please let me know if you’ve tried rebooting your computer? Maybe that will do the trick. 
 
Let me know what you find!
  • outwardspiral's avatar
    outwardspiral
    Helpful | Level 6
    6 years ago

    Rebooting doesn't fix it. Cheers.

    • outwardspiral's avatar
      outwardspiral
      Helpful | Level 6
      6 years ago

      Woah... hang on!

      I just went back to my outlook app right after replying about rebooting not helping, and I found the add-in has returned.

      So now it's working again, contradictory to Outlook 365 being "not supported".

      I'm definitely not going to reset the ribbon again, and hope that it just keeps working.

      Cheers.

      Gaz

      • outwardspiral's avatar
        outwardspiral
        Helpful | Level 6
        6 years ago

        Noooo!

        After relaunching Outlook, the add-in has vanished again!

        Bummer.

About Integrations

Get help with third-party integrations from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!