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outwardspiral's avatar
outwardspiral
Helpful | Level 6
7 years ago
Solved

Dropbox add-in has vanished in Outlook 365

I have Microsoft Office 365 and the Dropbox desktop app installed. I used to have the Dropbox for Outlook add-in available in Outlook 365 even though the Dropbox for Outlook appsource page specific...
Third Party Integrations
  • outwardspiral's avatar
    outwardspiral
    7 years ago

    I think I solved it.

    I removed my Outlook email accounts from the Outlook app and Windows account settings.

    I then added it back in Outlook, this time choosing Outlook.com as the account type (previousely I chose Exchange).

    Now the Dropbox add-in is loading every time without fail. And as a bonus, the OneNote add-in is loading as well (I completely forgot I had it installed).

outwardspiral's avatar
outwardspiral
Helpful | Level 6
7 years ago

Rebooting doesn't fix it. Cheers.

outwardspiral's avatar
outwardspiral
Helpful | Level 6
7 years ago

Woah... hang on!

I just went back to my outlook app right after replying about rebooting not helping, and I found the add-in has returned.

So now it's working again, contradictory to Outlook 365 being "not supported".

I'm definitely not going to reset the ribbon again, and hope that it just keeps working.

Cheers.

Gaz

  • outwardspiral's avatar
    outwardspiral
    Helpful | Level 6
    7 years ago

    Noooo!

    After relaunching Outlook, the add-in has vanished again!

    Bummer.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Thanks for keeping me in the loop, outwardspiral. 
       
      Since Dropbox doesn’t currently support Outlook 365 to be compatible, I’d recommend contacting them for more info on the matter. 
       
      I understand that this isn’t the ideal reply you were expecting, but I do hope it helps to some extent. 
       
      In any case, let me know what you find! 
      • outwardspiral's avatar
        outwardspiral
        Helpful | Level 6
        7 years ago

        I think I solved it.

        I removed my Outlook email accounts from the Outlook app and Windows account settings.

        I then added it back in Outlook, this time choosing Outlook.com as the account type (previousely I chose Exchange).

        Now the Dropbox add-in is loading every time without fail. And as a bonus, the OneNote add-in is loading as well (I completely forgot I had it installed).

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