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outwardspiral's avatar
outwardspiral
Helpful | Level 6
7 years ago
Solved

Dropbox add-in has vanished in Outlook 365

I have Microsoft Office 365 and the Dropbox desktop app installed. I used to have the Dropbox for Outlook add-in available in Outlook 365 even though the Dropbox for Outlook appsource page specific...
Third Party Integrations
  • outwardspiral's avatar
    outwardspiral
    7 years ago

    I think I solved it.

    I removed my Outlook email accounts from the Outlook app and Windows account settings.

    I then added it back in Outlook, this time choosing Outlook.com as the account type (previousely I chose Exchange).

    Now the Dropbox add-in is loading every time without fail. And as a bonus, the OneNote add-in is loading as well (I completely forgot I had it installed).

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for keeping me in the loop, outwardspiral. 
 
Since Dropbox doesn’t currently support Outlook 365 to be compatible, I’d recommend contacting them for more info on the matter. 
 
I understand that this isn’t the ideal reply you were expecting, but I do hope it helps to some extent. 
 
In any case, let me know what you find! 
outwardspiral's avatar
outwardspiral
Helpful | Level 6
7 years ago

I think I solved it.

I removed my Outlook email accounts from the Outlook app and Windows account settings.

I then added it back in Outlook, this time choosing Outlook.com as the account type (previousely I chose Exchange).

Now the Dropbox add-in is loading every time without fail. And as a bonus, the OneNote add-in is loading as well (I completely forgot I had it installed).

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for keeping me in the loop and for letting me know exactly what did the trick for you. Awesome troubleshooting, outwardspiral! :sunglasses:
     
    If you have any other questions in the future, don’t hesitate to give us a shout and we’ll make sure to get back to you as soon as possible. In the meantime, have a wonderful day ahead!
  • Goopguy's avatar
    Goopguy
    New member | Level 2
    6 years ago

    Any other options.   Im not removing all my emails accounts and starting over.  

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hi Goopguy, thanks for posting!

      Currently, the only way to make the Outlook add-in work is by following the previous steps from outwardspiral earlier.

      We do appreciate the feedback about the requirements for the add-in!

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