Forum Discussion

AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Solved

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    9 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    8 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

megawhite's avatar
megawhite
Collaborator | Level 9
9 years ago

Over the last couple of months on the Android phone app I have noticed excessive battery usage by the DropBox App even when there is no upload or download activity.

 

Can this be fixed asap?

Lkwdvm2010's avatar
Lkwdvm2010
Helpful | Level 5
9 years ago
This up until past couple weeks was fine. I also have camera uploads for charging only. For the past few weeks dropbox has been using more than 10% and up to 20% of my battery. Dropbox version 72.2.2 Android is version 7.0. I am becoming very frustrated with whatever changed recently. I have had the Dropbox app for years (1 year on android and had iOS before that) and never had issues previously
  • GordonE's avatar
    GordonE
    New member | Level 2
    9 years ago

    I've noticed the same on my Pixel XL running Android 8.1 (first beta).  For now I've uninstalled the app since other things I tried wouldn't stop the significant battery drain.

    • megawhite's avatar
      megawhite
      Collaborator | Level 9
      9 years ago

      Hi original poster here.  I checked my battery usage list and Dropbox is not listed.  I updated Dropbox this morning to the same version as mentioned above, so I will be keeping a close eye on it.

       

      Galaxy Note 3

      Android 5.0

      Dropbox 72.2.2

    • bmotorsports's avatar
      bmotorsports
      Helpful | Level 5
      9 years ago

      Pixel XL I just got this past week.

      Dropbox version 72.2.2
      Android 8.0.0

      I've made background activity limited through Android battery settings.

      Dropbox is soaking ~4x the battery of any other application purely while operating in the background. 27% on my last battery cycle. Unbelievably bad.

      Camera uploads are on and this is a feature I'd like to keep. I don't need this this app to poll by the millisecond, seems there is some problem here or some setting options need to be offered to change the background activity level. 

       

      • megawhite's avatar
        megawhite
        Collaborator | Level 9
        9 years ago

        My versions are listed above.

         

        I checked my battery usage list and Dropbox does not even appear let alone show any drain.  I also have camera uploads enabled, photos and videos, Wi-Fi only, when battery level is greater than 40%.  Sync contacts unchecked.

         

        Try clearing the cache from the Dropbox settings menu?  That should not affect operation.

         

        I wonder if there is any functionality related to the draining that is not active on my older Android 5.0 phone.

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