Forum Discussion

AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Solved

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    9 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    8 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

Ed's avatar
Ed
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Hi everyone
Dev team has been notified and will work on a fix for the next stable version. I'll keep you guys updated!
jamesballenger's avatar
jamesballenger
Explorer | Level 4
9 years ago

It seems like this warrants some emergency escalation as the posters here probably represent 1% or less of Dropbox affected user base and Dropbox is pissing off its customers with this legitimately critical problem.

  • Ed's avatar
    Ed
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
    Hi all,

    v76.1.6 was just released - can you try it and see if this improves on battery consumption?
    • orenfl's avatar
      orenfl
      Helpful | Level 5
      9 years ago
      Seems like it is good, but let's have some more hours...
      • Ed's avatar
        Ed
        Icon for Dropbox Staff rankDropbox Staff
        9 years ago
        yeah defo - please let me know either later today or tomorrow on how things are going.

        Cheers
    • fabiovilan's avatar
      fabiovilan
      Collaborator | Level 8
      9 years ago

       

      Just tried 76.1.6 beta and the problem REMAINS=... Wakelock still present, see the BetterBatteryStats screen below:

       

      After that went back, AGAIN, to 64.2.2, the latest working version so far... Peharps I should give up trying new betas and stay 64.2.2 for a thousand years...

       

      Wakelock remains in 76.1.6Dropbox 76.1.6 runningMy camera upload options

      • fabiovilan's avatar
        fabiovilan
        Collaborator | Level 8
        9 years ago

        After trying 76.1.6 beta went back, AGAIN, to 64.2.2, the latest working version so far... Peharps I should give up trying new betas and stay 64.2.2 for a thousand years...

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