Forum Discussion

FritzMiller's avatar
FritzMiller
Explorer | Level 4
4 years ago

Dropbox conflict with Photoshop, can't disable Backup

Apparently there is an issue with Dropbox Backup preventing Photoshop's Save-for-Web feature from saving. One netizen suggested to disable Dropbox backup under preferences/backups/manage backups/Di...
Dropbox Backup
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi FritzMiller, let's jump right into this! 

 

In regards to your Photoshop issue, I'm afraid I wouldn't have the expertise to give you an answer as to why this might be happening. 

 

We can, however focus on your Computer Backup and see what we can do about that. I can see that you also tried disabling the feature using the web. 

 

Can you click on the "view errors" message, and let me know what it reads?

 

Thanks a bunch!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi FritzMiller, have you quit any open applications or services (such as Adobe itself) on your machine, apart from the Dropbox app, before you disabled the computer backup feature?

     

    This would be to prevent any app currently accessing those folders from stopping the process.

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