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itsjustme1's avatar
itsjustme1
Helpful | Level 6
5 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey DoW, thanks for the nudge here.

Have you tried uninstalling and reinstalling the Passwords app, to see if that helps?
DoW's avatar
DoW
Explorer | Level 4
4 years ago
Hi, yes I've tried reinstalling multiple times with no joy
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thanks for the update!

    Can you let me know what version of the app you have installed and also what OS version you have, please?
    • DoW's avatar
      DoW
      Explorer | Level 4
      4 years ago

      Hi,

       

      App version 276.2.4

       

      Android version 12

       

      Separately (not sure if its relevant) looking in dropbox passwords preferences, under devices, I can see multiple records for single 'devices' set up?

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hi DoW, how are you today? 

        It might be far fetched, but have you tried a re-start on your device? 

        If you haven't, can you give this a go? Thanks!

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