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Forum Discussion
Dropbox Passwords app does not send notifications to allow new device
Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Hi,
App version 276.2.4
Android version 12
Separately (not sure if its relevant) looking in dropbox passwords preferences, under devices, I can see multiple records for single 'devices' set up?
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi DoW, how are you today?
It might be far fetched, but have you tried a re-start on your device?
If you haven't, can you give this a go? Thanks!
It might be far fetched, but have you tried a re-start on your device?
If you haven't, can you give this a go? Thanks!
Hi,
Yup, restarted again, but no Joy 😞
- MeganHello again DoW, I appreciate your patience on this!
Let's try one more thing: can you try turning off and on the notification option? Just make sure that you have Passwords open on the already connected device before trying to connect the new one.
If this doesn't work, let me know so I can send you an email so we can have a closer look into this. Still no Joy 😞
- Hi! I'm having a similar problem. I just got a new device and I'm trying to set it up. It says a notification was sent to my other device, but I'm not getting any kind of notification that I can find on my old phone. I do have my 12 words, but it's telling me that something is wrong with one of the words. I've double checked them and they are correct. Please help 😭
- Update: I signed into passwords on a desktop and actually got a notification, but when I accepted it, I got the "oop" error message 😔
- Megan
Hi tammyhowell, happy Monday!
Just wanted to check in with you on this, and see if you still face the same behavior.
Let me know, and we'll take it from there.
Hi, I have the same issue. can you please help me. I don't have the 12 recovery words, i tried to remove and install the drobox password extension, my chrome is updated, restart chrome and the computer but still no luck. it happened when I signed out to my account to because the password shared is not synching, when I logged in it says
" Check “Chrome Windows” for a notification
Let’s make sure it’s you and sync any passwords you already added.We’ll finish setting up after we get your approval on Chrome Windows.Didn’t get it? Resend notification" it's been like this since Monday. "- Walter
Hey cthrn, sorry to hear you're having issues with this.
Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not?
Also, could you maybe clear your browser's cache or try another browser and let us know how it goes?
If the issue persists, please send us a screenshot so that we can have a visual too.
Thanks!
Hi Walter,
Yes, I have access before and until now. I can access my dropbox but not the dropbox password.
I already tried that clear my browser's cache and tried to another browser but the issue is still the same 😞
please click this link to see the screenshot https://snipboard.io/OhSBAT.jpg
Thank you!
- Walter
Thanks for the additional information cthrn - much appreciated!
Can you please confirm that you're signed into your Dropbox account on the browser you're trying to use to set up Passwords?
Also, when you say you have access now and before to another device, can you clarify if you're getting the notification popup there when trying to connect this device?
- We’ll finish setting up after we get your approval on Chrome Mac OS.
Where do I see this notification for approval? I have looked everywhere! - Megan
Hi phonyjesse, how are you today?
Do you try to use the browser extension, or the mobile app of Dropbox Passwords? As for the approval, it might sound trivial but have you tried closing Chrome, and the device itself, and then open them again?
Keep me posted!
I am having this same problem. This is the second time in a few months that I have had to set up a new device or browser and it is a hellish experience each time. I keep clicking resend notification and nothing happens and then I finally got a notification and clicked to allow and then it still didn't sign me in and I have the same screen saying to resend notification. Then I tried using my recovery words which I do have saved and it gives me an error every time. I checked and double checked the words. Typed them in multiple times and they never work. Once I finally got in the last time I checked my words and they are the correct words but they don't work. I am in a never ending hell of trying to get signed in and nothing works. Dropbox is signed in just fine, but passwords won't sign me in.
- Walter
Hey BetsyR - sorry to hear you'e having issues with this.
Could you please clarify if you're having an issue with the Dropbox Passwords mobile app or the browser extension at the moment?
What is your device's OS version by the way? Can you maybe send us a screenshot of the error or the last screen you can get to?
Both times it was with the Chrome extension. Here's a screenshot or where I am stuck right now...
I keep clicking resend Notification but nothing happens most times. Just one time today I actually got a notification on my laptop because the computer I am trying to sign in on is a remote connection, and I clicked to allow the connection but then nothing changed. Still can't get in. The last time this happened it was also the chrome extension and on the exact laptop that I am now using. That time I was not logging in remotely and I had the exact same problem.
- Walter
So, you're not physically on the computer that's having the issue BetsyR - did I get that right?
Have you tried clearing your browser's cache or using another browser by any chance?
No, I was logging in remotely yesterday but I am onsite on the same computer today and still can't get it to connect. There should be nothing in the cache since this is a brand new computer to me and so I haven't done anything on it yet, but I will try that and another browser anyway and let you know what happens... Actually the whole point is I am trying to sign in on the chrome browser since that is what I use most so how is signing in to a different browser going to help?
I just tried my recovery words again (which I was able to access on my iphone so I know they are correct) and I got this...- Walter
I see, thanks for the additional information BetsyR
Since you'd like to use Chrome to do this, i'd suggest making sure that you're running the latest version and that you're not using any browser extensions that might be interfering.
If your browser is up to date and the issue persists, please let us know here and we'll reach out via email to investigate further.
I'm having the same issue on Firefox. On my macbook pro.
- Jay
Hi billiejjackson, have you tried the steps in the thread above to try to resolve the issue you're experiencing?
This has been discussed for more than a year and still no solution?
I got the same issue on Safari Mac OS and I am stuck now- Megan
Hey there, pemagaley!
Can you please follow the steps below, and let me know if they make any difference?
-Open the Terminal app
-Paste the following command: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app
-Press Enter to run the command
-Restart Safari Hi,
Just tried this but it didn't help
