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Forum Discussion

itsjustme1's avatar
itsjustme1
Helpful | Level 6
5 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
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Andrew B.58's avatar
Andrew B.58
Explorer | Level 3
2 years ago

yep 100% positive now I do not have the 12 words,  I searched my network drive at work, I ran a massive search over 9tb of storage,  checked my screenshots folder,  even looked in my NDA folders just incase I stuffed it into that,  nope, so guessing I'm boned?  meaning I'll have to get IS to reset everything and get me a new encryption key for my work laptop...  great. 

 

unless you have something else we can try?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Unfortunately, as we have no access to your passwords on our end, without the 12 recovery words, it wouldn't be possible for you to restore your Dropbox Passwords account. 

 

I'm sorry I can't be more helpful on this matter.

  • Andrew B.58's avatar
    Andrew B.58
    Explorer | Level 3
    2 years ago

    okay jay, thank you.  I'm getting written up!  yay for me! lol.  I have learned a lesson... I backed everything else up, all my codes,  this one I forgot to do. 

  • CammiMS's avatar
    CammiMS
    New member | Level 2
    2 years ago

    Same problem. New device. Tried to add chrome extension. Prompted for either other device verification or recovery words. Did both. I DID get a notification on my Pixel phone, and clicked 'connect'. Nothing happens with the chrome extension. Tried recovery words. Enterred all 12 correctly, got error 'something went wrong'. cleared cache, uninstalled and reinstalled extension. Stil cannot get in. Can someone assist? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey CammiMS, sorry to hear about that!

     

    Would it be okay if I send you an email, in order for us to have a closer look into this?

     

    Let me know!

  • CammiMS's avatar
    CammiMS
    New member | Level 2
    2 years ago

    Hi Megan 

     

    Yes please. 

     

    Cammi

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey CammiMS, I just emailed you, so I'll see you there!

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