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itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Passwords
Web
Andrew B.58's avatar
Andrew B.58
Explorer | Level 3
1 year ago

okay jay, thank you.  I'm getting written up!  yay for me! lol.  I have learned a lesson... I backed everything else up, all my codes,  this one I forgot to do. 

CammiMS's avatar
CammiMS
New member | Level 2
1 year ago

Same problem. New device. Tried to add chrome extension. Prompted for either other device verification or recovery words. Did both. I DID get a notification on my Pixel phone, and clicked 'connect'. Nothing happens with the chrome extension. Tried recovery words. Enterred all 12 correctly, got error 'something went wrong'. cleared cache, uninstalled and reinstalled extension. Stil cannot get in. Can someone assist? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey CammiMS, sorry to hear about that!

     

    Would it be okay if I send you an email, in order for us to have a closer look into this?

     

    Let me know!

  • CammiMS's avatar
    CammiMS
    New member | Level 2
    1 year ago

    Hi Megan 

     

    Yes please. 

     

    Cammi

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey CammiMS, I just emailed you, so I'll see you there!

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