Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

itsjustme1's avatar
itsjustme1
Helpful | Level 6
5 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
Web
CammiMS's avatar
CammiMS
New member | Level 2
2 years ago

Same problem. New device. Tried to add chrome extension. Prompted for either other device verification or recovery words. Did both. I DID get a notification on my Pixel phone, and clicked 'connect'. Nothing happens with the chrome extension. Tried recovery words. Enterred all 12 correctly, got error 'something went wrong'. cleared cache, uninstalled and reinstalled extension. Stil cannot get in. Can someone assist? 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey CammiMS, sorry to hear about that!

 

Would it be okay if I send you an email, in order for us to have a closer look into this?

 

Let me know!

  • CammiMS's avatar
    CammiMS
    New member | Level 2
    2 years ago

    Hi Megan 

     

    Yes please. 

     

    Cammi

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey CammiMS, I just emailed you, so I'll see you there!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!