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kanejameson's avatar
kanejameson
Explorer | Level 4
2 years ago
Solved

Dropbox Replay interface in Premiere broken

Hi All, I'm currently waking up to an error within Premiere using the Dropbox Replay app. Pulling up the window from the menu gives me the rainbow bars and "unexpected error." No software or OS updat...
Dropbox Replay
  • barlock's avatar
    barlock
    2 years ago

    Hey kanejameson, thanks again for the post and letting us know. We've isolated the issue and rolled out a fix. Sorry for the inconvenience.

    Please let us know if you have any other issues with the plugin.  

dylanonelson_dbx's avatar
dylanonelson_dbx
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey, sorry about this issue—we are actively looking into it. A couple more questions: Do you get the same errors on replay.dropbox.com? Do you see these errors on all the files on your Replay page, or just some of them? Edit: Also, is this user account the same Dropbox account you are using Replay with? Thanks!

kanejameson's avatar
kanejameson
Explorer | Level 4
2 years ago

when i visit replay.dropbox.com it bounces me over to https://www.dropbox.com/replay and displays my Dropbox account but says I don't have Replay.  I'm guessing my dropbox account in -browser is different than my Adobe Cloud login from the Premiere integration.

I've only used Replay via the Adobe Cloud integration to Premiere.  If, from Premiere, I copy the link to an uploaded video and enter that to a browser I am able to see the video in the Replay review format but within Premiere clicking the content still leads to that error display.

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