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vxville's avatar
vxville
Helpful | Level 6
2 years ago
Solved

Dropbox Replay stuck on unexpected error after re-inviting user to Business team

Recently re-invited an email to an Advanced account after removing mistakenly, not able to access Replay and get stuck on "Unexpected error". All the previous shared links do still work outside of us...
dropbox business
Dropbox Replay
Error Messages
  • vxville's avatar
    vxville
    2 years ago

    Turns out I was able to resolve this by clearing/deleting the site cookies and cache on the Dropbox Replay page using site settings (on 'replay.dropbox.com' and not 'dropbox.com') and now seems to work fine.

     

    After doing so it looked like it generated a new auth code so I now have access to Replay.

vxville's avatar
vxville
Helpful | Level 6
2 years ago

Turns out I was able to resolve this by clearing/deleting the site cookies and cache on the Dropbox Replay page using site settings (on 'replay.dropbox.com' and not 'dropbox.com') and now seems to work fine.

 

After doing so it looked like it generated a new auth code so I now have access to Replay.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Awesome news vxville!

 

If you need anything else, give us a shout!

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