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Forum Discussion
Unexpected error when trying to save directly to Dropbox from email on my iPhone
Hi All,
I’m trying to save direct to Dropbox from email from iPhone and getting the following error “Unexpected error: we encountered an error and could use your help. Please contact support and tell us what you were doing when this error occurred.”
Any help much appreciated
Sorry for the delay here, Airy.
Can I ask for one more thing? Can you send me a screenshot of the last screen you're in, before the error message comes up?
Because I'm trying to recreate this with my device and it works fine for me, so I want to see if we're missing something.
Thanks!
- Hannah
Dropbox Staff
Hey Airycleere , thanks for bringing this to our attention.
Can you tell where this error is coming from? Dropbox or your email app?
If you can send us a screenshot, it would be really helpful.
Thanks in advance!
- Hi Hannah, think it’s coming from Dropbox. Can I send screenshots on this forum? Don’t see the function.
- Hannah
Yes, absolutely! When you click on the "reply" button, you should see a little camera icon right above the reply box, to attach your screenshot.
Thanks!
